Kevin Fincham has worked at the dealership for a couple of years in the sales dept. and has recently been promoted to Service Manager. “We treat you like family here while a lot of other dealerships treat you like a customer,” said Fincham. “We stick with you throughout your ownership.” Fincham began riding dirt bikes at 5. Today, he is on the hunt for a new Harley-Davidson. A FXR may be in his future he said. “Next to the birth of a child, getting a Harley is one of life’s greatest experiences.”
“I’ve been a mechanic all my life.” Bull Run Harley-Davidson customers may not know Earl Ditamore by name but they won’t forget him once they meet him. Gadget, as he is known by his friends and customers, literally cut his teeth on a 1948 Panhead when his parents boiled the stainless steel valve from a bike his father had torn down and let him use it as a teething ring. “I kid you not.” Ditamore began his career at the Manassas location over 20 years ago. “I won’t sell anybody something they don’t need,” says the mechanic who started riding bikes at three and had his first Harley by age 15. If you see a 2004 Softail sporting a license “Gadget” give him a wave.
“We have more experience here, than any shop in the area,” said Calvin Thayer who joked that his crew has more experience between four guys, than the bigger shops who have 25 mechanics on payroll. Thayer’s 37 years of experience as technician means he has a wealth of knowledge when it comes to pinpointing a problem. Thayer, who has been with Harley-Davidson in Manassas for nine years, prefers to ride his 2001 FLHT alone on the open road.
“Your bike is taken care of by people who know,” said Mark Heydt who is working on his fourth year at Bull Run. The mechanic who rides anything with wheels said he feels the experience in the shop gives customers confidence in the service at Bull Run.